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The Privacy Policy from the California State University

Effective as of August 2, 2006

Your user profile information entered on CSUMentor will be transferred to the CSU Mathematics Success and CSU English Success websites operated by CSU, respectively, when you link to those websites from CSUMentor. That information will enable the CSU Mathematics Success and CSU English Success websites to provide you with advice regarding preparing for college and achieving academic success in college tailored to the characteristics presented by your user profile information.

The California State University (CSU) and XAP Corporation ("XAP"), the company that operates CSUMentor, have adopted the following privacy policy for the information collected at this website.

As CSUMentor evolves, we may update this privacy policy to reflect changes in the manner in which we deal with personal information, whether to comply with then-applicable regulations and self-regulatory standards or otherwise. The privacy policy posted here will always be current. We encourage you to review this statement regularly.

What This Privacy Policy Statement Covers:

  • CSUMentor privacy policy and its exceptions
  • The personal identifying information we collect
  • Reasons we collect personal identifying information
  • Minimum age of 13 required to establish an account
  • Ways in which personal identifying information may be used
  • With whom personal identifying information may be shared
  • Security measures to protect information entrusted to XAP and CSUMentor
  • Cookies
  • Links
  • Modifying and deleting your information
  • Amending this Privacy Policy
  • Questions

CSUMENTOR Privacy Policy And Its Exceptions

Except as set forth below, personally identifiable data you enter on CSUMentor is not made available or distributed to third parties, except with your express consent or at your express direction. In particular, CSU and XAP will not give, sell or provide access to your personal information to any company, individual or organization for its use in marketing or commercial solicitation or for any other purpose, except with your express consent, at your direction, as is necessary for the operation of this site, or pursuant to one of the exceptions listed below.

Exceptions To The Privacy Policy

There are limited exceptions to the CSUMentor privacy policy. When required by law to comply with any valid legal process such as a search warrant, subpoena, statute, regulation or court order, XAP will supply such information contained in your CSUMentor account as XAP reasonably determines, based on the advice of counsel, it is legally required to supply. In addition, XAP may release specific information relevant to special cases, such as a physical threat to you or others or an attempted breach of security on the CSUMentor site.

The Personal Identifying Information We Collect

CSUMentor collects personal identifying information from you including, but not limited to, your name, date of birth, address, e-mail address, telephone number, grade level, Social Security number, such additional information as you choose to include in your user profile or are required to provide by the college and financial aid applications that you choose to complete, and information associated with activities you have undertaken on CSUMentor.

Reasons We Collect Your Personal Identifying Information

CSUMentor collects personal information from you primarily for three reasons. The first reason is to perform a task on CSUMentor, such as filling out a specific college admission application, requested by you. The second reason is to enable you to submit in a convenient and efficient manner information that is likely to be needed when you complete college admission, financial aid and other applications and forms made available through CSUMentor or complete the various planners on CSUMentor, and the third reason is to enable XAP to respond to your questions or contact you when necessary in connection with the functioning of CSUMentor. When the effective functioning of a CSUMentor module does not require personal information, none is collected, and any such module can be accessed without opening an account or providing any personal data.

When you log on to CSUMentor, your browser will automatically transmit to CSUMentor's server the IP address of your computer and type of browser you are using. Although your browser transmits the IP address of your computer, CSUMentor does not associate this IP address with any personally identifiable information regarding you. CSUMentor does not collect any personally identifiable information other than what users submit and their browsers transmit.

Minimum Age Of 13 Required To Establish An Account

CSUMentor will not collect any information from persons who are not yet 13 years old. If you are under 13 years of age, you are not authorized to create an account on CSUMentor, but you can utilize those portions of CSUMentor that do not involve the collection of personal information from users.

Ways In Which Personal Identifying Information May Be Used

CSUMentor will use your personal identifying information to complete the following forms and surveys, to obtain information for you and to effect transactions on your behalf, in each case only upon your instructions to do so:

  • Complete applications for admission
  • Complete financial aid applications
  • Complete financial aid calculators
  • Complete a scholarship search
  • Complete various planners, which can assist you in selecting courses and otherwise planning to meet admission requirements
  • Communicate your requests for information or material to colleges or other institutions you have specified

Your personal identifying information may also be used for the following purposes:

  • We may use your identifying information to help diagnose problems with CSUMentor's server and to administer the CSUMentor website.
  • Summary data representing a compilation of aggregate data representing CSUMentor users may be collected by XAP and provided to various entities including colleges and other educational institutions represented on CSUMentor. NO PERSONAL IDENTIFYING INFORMATION IS MADE AVAILABLE AS PART OF THESE SUMMARY REPORTS. Some examples of summary data are the number of monthly visitors to the site, the number of admission applications submitted over CSUMentor.

Your personal identifying information may be used when parents/guardians opt-in for communications from your chosen university. University communication may include new student and housing information, parent activities, volunteer and charitable opportunities, and general campus information.

With Whom Personal Identifying Information May Be Shared

Any time you request that we perform a task that involves a transfer of data, the data related to the performance of that task will be made available to a recipient you designate or to a service provider assisting us in completing that task. For example:

  • If you submit an application for admission to any CSU campus, the personal data required to complete the application will be provided on your behalf to the appropriate admissions office of the CSU campus and may be provided to CSU for reporting purposes.
  • If you submit an application for admission to a XAP client college or other educational institution other than a CSU campus, the personal data required to complete that application will be provided on your behalf to the admissions office of the institution to which you are applying.
  • If you request that your data be transferred to FAFSA on the Web to help you fill out your federal financial aid application, data relevant to that application will be provided to a processor specified and authorized to process your financial aid applications (FAFSA) by the U.S. Department of Education.
  • If you request that a college or other educational institution send you material, your contact information will be provided to that institution.

Note: If you begin an application for admission to a college or other educational institution, your name and other data entered on that application may be provided to the admissions office of that institution, even though you have not yet submitted a completed application to that institution.

Security Measures To Prevent Misuse Of Information Entrusted To CSUMentor

CSUMentor causes the data you input to be encrypted when in route between your browser and the CSUMentor server and when in route between the CSUMentor server and some other browser or server. This practice helps prevent unauthorized third parties from intercepting and gaining access to your private data during transmission over the Internet. CSUMentor uses 128-bit, Secure Socket Layer encryption supported by current browsers.

Data residing on the CSUMentor server is password protected, and access is provided only to the account holder who created the password, anyone to whom that account holder entrusted the password, and those employees of XAP who require such access to administer and maintain the CSUMentor system or to provide requested customer support to users of CSUMentor. Each XAP employee who has access to the data residing on the CSUMentor server has agreed in writing to respect the privacy of all such personal data.


A cookie is a small file that a website transfers to a user's computer, which may then be stored on its hard drive. CSUMentor uses cookies to remember you and personalize your web-viewing experience by keeping track of your session when logged on to CSUMentor. Cookies enable you to maintain continuity as you move from page to page on CSUMentor and to avoid the nuisance of being asked to provide the same information repeatedly. Cookies also allow us to make sure that only your browser can exchange information regarding your account with our servers. Cookies cannot be used to steal personal information or to gain access to information that you did not directly provide. The cookies we use are set when you log on to CSUMentor and are erased when you log off CSUMentor or completely close your browser.

Don't want cookies?

Most browsers are initially set to accept cookies. If you don't want cookies, you can set your browser to disable or refuse cookies or to alert you when cookies are being used. You should note, however, that various CSUMentor services might not function properly when cookies are not utilized.


CSUMentor hosts links to other sites or resources, and you may link to one of those sites or resources for a variety of purposes, such as visiting an official college website. These sites and resources have privacy policies that may differ from that of CSUMentor, and for your protection, we recommend that you read and understand the privacy policy at any website prior to providing personal information on that website. XAP and CSU are not responsible for the privacy practices or the content of any websites to which CSUMentor links or for the conduct of persons operating those websites. XAP, CSU, the CSU campuses, the associations of colleges and the agencies represented on CSUMentor do not have control over, and do not endorse such external sites and resources. XAP, CSU, the CSU campuses, the associations of colleges and the agencies represented on CSUMentor shall not be liable for any content, advertising, products or other materials on or available from such sites or resources. In addition, XAP, CSU, the CSU campuses, the associations of colleges and the agencies represented on CSUMentor shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, products or materials on or available through any such site or resource.

Amending This Privacy Policy

This Privacy Policy may be amended from time to time. Unless legal obligations require faster implementation, if any substantial changes are made to this Privacy Policy concerning use of your personal information, we will notify you by posting a message on the CSUMentor homepage for at least thirty days. You may object to any new terms by having XAP terminate your account as described above. Otherwise, continued use of the website will be deemed acceptance of any new terms. Thereafter, the new privacy policy will apply to all data previously submitted or subsequently submitted to CSUMentor, unless such use if prohibited by applicable law.


If you have any questions about this Privacy Policy and the privacy practices on this site, you may contact us at

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